Topping up your MMG Wallet
Disclaimer: Please note that funds will be credited to your MMG account the following business day
Step 1: Log in to your Citizens Online Banking profile.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step1.png)
Step 2: Enter Username and password.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step2.png)
Step 3: Enter verification code.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step3.png)
Step 4: Click on Bill Payment
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step4-1.png)
Step 5: For First time setup, click on “Create New Relationship”
Step 6: In the “Payee Name” box, type “Mobile Money” then click on the “Get Payee” button.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step6.png)
Step 7:Click on the check box next to “MMG” then click on the “Add Relationship” button.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step7.png)
- Enter the MMG account number (7 digits cell number) in the “Consumer Account Number with Payee” field.
- Select the Account Number which should be debited from the “Payment Account” field.
- Enter the First and Surname of the person whose MMG account is to be credited in the “Policy/Account Holder Name” field.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step7b.png)
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/steps-1-e1688073514812.png)
- If you wish to have the account debited monthly with the said amount stated, change the “Payment Frequency” field to “Monthly” then fill the following fields.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step7c.png)
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step7d.png)
Step 8: Once all necessary information has been entered, click the “Add Relationship” button.
Step 9: A verification message will be displayed. Click the “Add Relationship” button to confirm.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step9.png)
- You will receive a successful message once the relationship has been completed.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step9b.png)
If you have selected the “Payment Frequency” as “On Request”, then click follow the instruction below. Otherwise, the payment will be made based on the scheduled date selected.
Step 10: Click on Bill Payment
Step 11: Select the MMG Account you wish to “Top up”
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step11.png)
Step 12:Click on the “Make Payment” button.
- Enter the amount you wish to the account and a payment description (This is optional).
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step12.png)
Step 13: Click the “Make Payment” button.
Step 14: You will receive a confirmation message, click the “Make Payment” button after reviewing the information entered.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step14.png)
You will receive a successful message.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step14b.png)
You can review your Payment History by clicking on the “Bill Payment History” button. This information is updated once payment has been processed internally by the Bank.
![](https://www.citizensbankgy.com/wp-content/uploads/2023/06/step14c.png)